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Operational Support for Your Administrative Operations

Any thriving business relies on a solid support mechanism in the background. The front office might cater to customers, but the back office makes everything go in harmony, finance and HR, data and compliance.

At our organization, we offer back office outsourcing services to simplify your day-to-day operations and make them more efficient. As a startup establishing a foundation or a big business expanding operations, we assist you in handling key processes without added expense or complexity.

Our Approach: What Makes Us Unique. We’re not an 'agency.' We don’t just “do” paperwork; we embed our experts, tools, and streamlined processes directly into the heart of your business, providing you with back-office solutions that are the safest, most flexible, and most innovative available today.

Why Choose Us for Back-Office Operations

It is a strategic decision to select an appropriate back office service vendor. At CareSolution MBS, you will find dedication at a superior level, along with a steadfast commitment to your needs and success that is consistently proven.

Proven Track Record & Local Expertise:

Our top developers, experts, and management have developed and shipped large back-office solutions for decades.

  • We’ve supported companies in North America and Europe that have achieved double-digit improvements.
  • We understand the nuances of local compliance and market demands, enabling seamless business operations.
  • Therefore, we command a brand as a back-office service provider, offering reliable and high-quality support.

Scalable Teams for Startups to Enterprises

If you are looking for small business back office outsourcing services or need help from an enterprise, our business model scales to meet your needs.

We combine process optimization with skilled professionals to deliver measurable results for both Laboratory Billing Services and back-office management.

  • We also offer a team of over 100 FTEs.
  • We can scale your team up or down in weeks, not months, thanks to our hiring and onboarding process.
  • We guarantee you pay only for the work you consume and the specialists you require.
  • Transparent Pricing & Flexible Engagement Models

    We simply don't believe in hidden fees.

    • We provide absolute pricing upfront, whether fixed per task or hourly, for dedicated teams.
    • We have flexible contracts; you can cancel with appropriate notice — you earn our business every day.
    • This level of transparency enables us to offer you our services with ease.

    Data Privacy, Local Laws & Compliance

    Security is built into our process. We comply with international standards like ISO 27001, ensuring that your Credentialing Service and other sensitive operations remain fully protected and compliant.

    • We also adhere to stringent compliance with international and local data privacy legislation, certified by organisations such as ISO 27001.
    • All information is handled on secure cloud platforms with end-to-end encryption.
    • Our staff are well-versed in the latest security protocols, ensuring we are a highly secure back-office service provider.

    Our Back Office Services Offering

    We offer highly targeted, scalable support in all key administrative areas. And our comprehensive back-office BPO provides a seamless operation.

    • Finance & Accounting Outsourcing (AP/AR, Bookkeeping, Payroll)
    • Data Entry, Processing & Document Management
    • HR and Employee Records Management
    • Virtual Assistants & Administrative Support
    • IT Support & Helpdesk Services
    • Compliance, Data Security & Regulatory Support

    How Our Outsourcing Process Works

    The CareSolutionMBS approach is grounded in openness, personalisation, and tangible change. We don’t just move tasks, we re-engineer the process to be maximally efficient.

    Onboarding & Needs Assessment

    The first, of course, is knowing your environment. Our specialists will analyse every aspect of your existing back office.

    • We examine your current workflows, tools, and areas of frustration to identify opportunities for improvement.
    • For each task, we specify precisely the range, volume, and quality standards to be covered.
    • We determine the optimal mix of people and automation.

    Ultimately, we aim to identify those areas with the most significant potential for cost and efficiency improvements.

    Custom Workflow Setup & SLA Agreements

    Once the assessment is completed, we diagram a tailored process flow and set measurable results.

    • We implement the lean new workflow, interfacing seamlessly with your incumbent CRM or ERP systems.
    • We also work together to develop SLAs with clear turnaround times, quality guidelines, and an escalation process.
    • We screen and tutor your personal pros, arming them with the proper training and industry know-how for your home business.

    Technology & Automation Tools Used

    We also utilize advanced and proprietary tools, but our primary focus is on delivering the best to our clients. Our back-office solutions are all about automation.

    • We let the AI and Machine Learning (ML) software handle mundane data entry and document management tasks.
    • We leverage cloud-based services and secure app spaces to provide remote support and data collection.
    • Our programmers and technical teams create one-off scripts and tools when standard software is insufficient.

    Additionally, we ensure that all technology used is entirely secure and regularly updated.

    Quality Control & Performance Monitoring

    Quality in back-office support is key. We have multi-level checks in place to ensure the accurate and consistent value of this element.

    • A QA team reviews a percentage of every batch before it is delivered to a client.
    • We track KPIs against our SLAs in real-time on a dashboard.
    • Our Project Managers conduct daily huddles with your organisation to discuss performance and address potential concerns.
    • Therefore, the quality across all tasks is consistent and high.

    Reporting & Analytics

    We provide clear, easy-to-read reports that help you see performance results, measure productivity, and make informed business decisions.

    • You receive regular reports that include volumes, error rates, and time turnaround, as well as the labour cost savings achieved.
    • We provide access to analytics tools that enable real-time monitoring of the success of the outsourced process.
    • Our specialists provide strategic recommendations for further process refinement and potential future modifications.

    Get Started With Expert Back Office Outsourcing Services

    Why Administrative Overhead Should Not Disrupt Your Expanding Company. Work with CareSolutionMBS to future-proof your business and optimize your return. We are the back office BPO service that pays for performance.

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    Frequently Ask Question

    Back office: The Back Office consists of all administrative and support tasks (excluding taking calls) required to operate a business. These back office operations and processes include data entry, accountancy, IT support, and human resources management. They’re fundamental operations and processes that support and facilitate your core customer-facing services. It is these activities that our back office service providers will simplify for optimum effectiveness.

    Support functions include common back office functions such as rigorous record-keeping, financial processing, and internal support work. They handle high-volume, repetitive back office tasks involving accounts payable processing, payroll management, and document processing. This critical back office work drives financial integrity, regulatory compliance, and smooth operations across departments, maintaining strong business relationships between our customers and Securitas.

    Back office management services encompass a range of administrative and technical support options. Absolute essentials are: financial duties (bookkeeping and AP/AR), data entry in a specific area, IT assistance to the internal team, and HR records retention. These back-end operations and internal operations form the base of efficient business functioning. We offer these critical back office processes, so you can operate more efficiently and save money on overhead.

    Almost any tedious or domain-specific non-client-facing process in back office operations can be outsourced. This may include tasks like data entry, financial processing (including reconciliation and payroll), claims management, and administrative support through virtual assistants. When outsourcing back office operations, the company gains instant access to specialist expertise, advanced office software, and automation tools that improve accuracy and productivity.

    Outsourcing back office functions covers high-volume processes, including data scrubbing and verification, routine transaction processing, and regulatory-based document management, among others. They also offer expertise in functions such as web design assistance, app development scheduling, and enhanced financial analytics. These efficient back office systems and expert back office teams ensure faster turnaround, fewer errors, and scalable operations that support overall growth.

    Back office outsourcing services refer to the practice of hiring third-party service providers to manage tasks associated with your business’s operations and processes, such as payroll. The advantages of outsourcing back-office operations include massive cost savings, improved efficiency, and access to skilled back office staff who manage your day-to-day internal operations effectively. This allows your in-house teams to focus on front-office operations, innovation, and client growth while we handle the back office support for smooth operations.